Privacy Policy

1. Data Controller

This privacy policy applies to the website and activities of Cevennes Wine Tour, represented by Ciëlle van Dooren, acting as the data controller for personal data.
We are committed to protecting the privacy of our clients, partners, and visitors, and to processing their data transparently and in compliance with the General Data Protection Regulation (GDPR).

2. Data Collected

We collect only the information necessary for the management of our activities:
  • First and last name, contact details (email address, phone number, country of residence)
  • Booking-related information (dates, number of participants, dietary preferences, special requirements)
  • Payment data (securely managed via our service providers)
  • Email address for sending our newsletter (if you have voluntarily subscribed)

3. Purpose of Data Processing

The data collected is used to:
  • manage bookings and communication with clients,
  • organize Wine Tours, stays, and related activities,
  • send relevant information and offers (with your consent),
  • improve our services and the quality of our welcome,
  • comply with our legal and accounting obligations.

4. Data Retention

Personal data is retained for the period strictly necessary to manage the customer relationship, and for a maximum of 5 years after the last interaction, unless a longer retention period is required by law.

5. Data Sharing

Your information is never sold or transferred to third parties. It may only be shared with: our local partners (accommodation providers, wineries, activity providers), to the extent necessary to organize your stay;
our technical service providers (website hosting, booking tools, email platforms), in compliance with the same confidentiality requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

7. Newsletter and Right to Unsubscribe

If you subscribe to our newsletter, your email address will be used exclusively to send information, news, and offers related to our Wine Tours and stays.
You may unsubscribe at any time by clicking the unsubscribe link at the bottom of each email or by contacting us directly at contact@cevenneswinetour.com
After unsubscribing, your email address will be immediately removed from our mailing list.

8. Your Rights

In accordance with the GDPR, you have the following rights: right of access, rectification, and deletion of your data; right to restrict or object to processing; right to data portability; right to lodge a complaint with the French data protection authority (CNIL – www.cnil.fr). To exercise these rights, simply send a message to contact@cevenneswinetour.com.

9. Changes to the Policy

We reserve the right to modify this privacy policy to reflect legal or technical developments.
The most recent version will always be available on our website.

Legal Notice

Website Presentation – cevenneswinetour.com

This website is published by Cevennes Wine Tour, whose registered office is located at 549 Chemin des Boudarels 30160 Gagnières, registered with the Trade and Companies Register of Nîmes under number 944389352, and represented by Ciëlle van Dooren.

Website Hosting

cevenneswinetour.com is hosted by OVH

2 rue Kellermann 59100 Roubaix, France.

Intellectual Property

All elements accessible on the website cevenneswinetour.com, including texts, images, photographs, videos, sounds, e-books, guides, workshops, programs, graphic design, logos, icons, databases, and software, are protected under Articles L.335-2 and subsequent articles of the French Intellectual Property Code and belong to their respective authors.

Users are prohibited from infringing the intellectual property rights associated with these elements, including reproducing, representing, modifying, adapting, translating, extracting, and/or reusing a substantial part of them, whether qualitatively or quantitatively, except for acts necessary for normal and compliant use.

Personal Data Management and Cookie Policy

In France, personal data is protected in particular by:

  • Law No. 78-87 of January 6, 1978, as amended by Law No. 2004-801 of August 6, 2004, relating to data processing, files, and freedoms;
  • Article L.226-13 of the Penal Code and the European Directive of October 24, 1995; Law No. 2004-575 of June 21, 2004, for confidence in the digital economy;
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).

You may access, rectify, or delete your personal data at any time. For information on how your data is used, how long it is retained, and your rights, we invite you to read our Privacy and Data Protection Policy carefully.

Telephone Solicitation Opt-Out List
If your phone number is collected when creating your account or placing an order, we inform you that it will only be used for the proper execution of your orders or to contact you about new services.

In accordance with applicable laws, you may also register on the national telephone solicitation opt-out list. Registration is free and applies to all professionals except those with whom you already have a contractual relationship: (www.bloctel.gouv.fr).

Exercising Your Rights
To exercise your rights, you may submit a request by contacting us by email at contact@cevenneswinetour.com.

Due to security and confidentiality obligations related to the processing of personal data, Cevennes Wine Tour may require proof of identity (such as a digital or paper copy of a valid ID).

Cevennes Wine Tour reserves the right to refuse requests that are manifestly abusive, either by their number or by their repetitive and/or systematic nature.

To assist you, a sample letter prepared by the French Data Protection Authority (CNIL) is available at the following link:
https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces